In line with the implementation of Article 9 of approval letter 1127128 dated 19/3/2016 the Supreme Administrative Council, based on the right to free expression and submission of proposals on decisions and administrative processes, and in accordance with the resolution of the 54th session of the Administrative Health Promotion Committee dated 3/2/2018, some relevant administrative decisions, by laws and instructions with the rights of individuals, after the approval of the draft and before the final decision, it should be published in the portal of the Ministry of Energy and made available to the public for comment within two weeks. After receiving constructive opinions and views of the people, it will be corrected and communicated.
Statement of Public Participation Strategy of the Ministry of Energy
The Ministry of Energy, as the custodian of the supply, transmission and distribution of safe and hygienic drinking water and the production of safe and sustainable electricity for the use of various sectors and individuals in the country; Considers itself committed to formulating goals, programs and activities related to the water and electricity industry, as much as possible to obtain public participation and in this regard, outline its policy as follows, and on the performance of companies and Supervise the following institutions:

• Attracting the participation and satisfaction of the people at the highest possible level and trying to fully comply with the Charter of Civil Rights in the field of duties and activities of the Ministry of Energy
• Development of trust and social capital in the system of governance and management of water and energy resources through respect for the rights of citizens and the enforcement of their social rights and efforts to provide physical, mental and psychological health of society in areas related to the water industry and Electricity
• Comprehensive information and education and culture of optimal water and energy consumption; With the aim of raising the awareness of employees, subscribers and stakeholders about their individual duties and social responsibilities towards society and attracting public participation.
• Transparency and providing a platform for the participation of all stakeholders in policy-making, decision-making and implementation of policies and plans, by using appropriate tools of electronic participation, and utilizing the consulting capacity of people and non-governmental organizations
• Facilitate free and comprehensive access to water and energy information
• Improving accountability for the consequences of the decisions and activities of the Ministry of Energy on the environment and society; In line with organizational social responsibility
• Measuring the level of satisfaction of employees and subscribers from receiving services in a period of one year, regularly, in order to provide services in a more appropriate way
• Considering the necessary arrangements in order to collect and exploit the opinions, suggestions and criticisms of employees, subscribers and stakeholders in order to satisfy the subscribers of the water and electricity industry, within the framework of laws and regulations

All employees, managers, consultants, contractors and stakeholders are expected to work with practical commitment to the above, to provide the ground for its realization in the Ministry of Energy and all subsidiaries and companies active in the water and electricity industry.
Minister of Energy
Public participation portals of the Ministry of Energy in order to implement the above decree and in order to achieve the goals set out in the ethical charter and policy of the Ministry of Energy headquarters to improve the level of satisfaction of water and electricity industry subscribers and other people to receive their comments, suggestions and criticisms , Acts in the following ways.

• Polls on bills and documents

This section is dedicated to collecting public opinions about the bills and plans of the Ministry of Energy.

• Complaints registration and follow-up system

This system has been created with the aim of collecting and following up the complaints of all stakeholders in a completely electronic way.

• Innovative design system

This system has been created with the aim of collecting, following up and exploiting innovative projects of all stakeholders.

• Electronic service desk

      In this section, there is a list of all services of the Ministry of Energy.

• Contact us

      This page has been designed to inform the website viewers of the address and telephone                numbers of the Ministry of Energy.
 

• Communication with the Minister

  This page explains how to communicate with the Minister of Energy.

• Communication with Deputy Ministers

  This page explains how to communicate with the Deputy Ministers of Energy.

• Communication with parent companies

  This page contains all the contact information of specialized parent companies.

• The headquarters of the security center

  This section describes how to contact the security center.